Returns & Exchanges

At Hario Australia, we want you to be completely satisfied with your coffee brewing equipment. If you change your mind, we offer a 30-day return policy for unused items in their original packaging.

1

Initiate Your Return

Contact our support team within 30 days of delivery with your order number and the reason for your return to obtain a Return Authorization.

2

Pack Your Items

Ensure your Hario products are unused and securely packed in their original retail packaging to prevent damage during transit back to our warehouse.

3

Ship to Hario Australia

Affix your return label and drop the parcel off at any Australia Post location, ensuring you keep a copy of your tracking number for reference.

4

Inspection and Refund

Once our team inspects the returned goods, we will process your refund or exchange within 5 business days back to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing